Médiation de la consommation

DISPUTE – CONSUMER MEDIATION

In the event of a dispute between the Client and the company, they will endeavor to resolve it amicably (the Client will send a written complaint to the professional or, if applicable, to the professional's Customer Relations Department).
In the absence of an amicable agreement or if the professional fails to respond within a reasonable period of one (1) month, the consumer Client, as defined in Article L.612-2 of the Consumer Code, has the option of referring the matter free of charge, if a disagreement persists, to the competent mediator registered on the list of mediators established by the Consumer Mediation Evaluation and Control Commission pursuant to Article L.615-1 of the Consumer Code, namely:

The Professional Mediation Society
http://www.mediateur-consommation-smp.fr
Alteritae, 5 rue Salvaing, 12000 Rodez